Continental U.S. Shipping — UPS & USPS

We ship domestic orders via USPS or UPS. International shipping is currently unavailable.

Free Shipping

Eligible orders of $25 or more qualify for free shipping within the continental United States.

Free shipping excludes P.O. Box addresses, gift certificates, taxes, shipping charges, backorders, preorders, and heavy or oversized items.

Alaska, Hawaii, Puerto Rico & U.S. Virgin Islands

A flat shipping fee of $30 applies regardless of order total. Other U.S. territories may not be eligible for shipping.

Signature Required

Orders with subtotals of $100 or more require a signature upon delivery.

Delivery dates and times are not guaranteed. Weekend and holiday deliveries depend on the carrier and shipping service.

P.O. Boxes & Military Addresses

UPS generally does not deliver to standard P.O. Boxes. USPS may deliver eligible orders to P.O. Boxes and APO/FPO/DPO military addresses.

Please contact Customer Service to confirm available shipping options.

P.O. Box orders are not eligible for free shipping.

Restricted Hazardous Items

Certain products, including aerosols, alcohol-based products, hairsprays, nail polish, and items containing flammable, pressurized, volatile, or corrosive substances, may require ground-only shipping.

Restricted hazardous items cannot be shipped to Alaska, Hawaii, or U.S. territories under our shipping policy.

Shipping to P.O. Boxes is subject to product and carrier restrictions.

Delivery & Returned Shipments

If you miss a delivery, please check your tracking information and arrange redelivery or pickup through USPS or UPS.

Packages returned due to incorrect shipping information or unsuccessful delivery will be processed once received at our facility.

• Original shipping charges may be deducted from refunds.
• Orders originally qualifying for free shipping may be subject to a $5 shipping deduction.
• Reshipping may require an additional shipping fee.
• Orders may be canceled if requested address clarification is not received within 14 days of the order received date.

Shipment Terms

Under our current policy, risk of loss and title pass to the customer when the carrier picks up the package from our facility.

Lost standard-shipping orders can generally be investigated after 10 business days from shipment.

Lost, Stolen or Damaged Packages

If your package is missing or damaged, please check the tracking information, confirm the delivery address, and inspect the delivery area.

Keep your order confirmation, tracking number, shipping details, and any relevant photos.

USPS Shipments

1. Check USPS Tracking.
2. Submit a Missing Mail Search if your package remains missing. Searches can generally begin seven days after mailing.
3. For eligible insured shipments, review the USPS Claims process.
4. Keep your confirmation and monitor claim updates.

USPS Customer Service: 1-800-275-8777

UPS Shipments

1. Check your shipment through UPS Tracking.
2. For missing or damaged shipments, review the UPS Claims process. Claims generally must be filed within 60 days of the scheduled delivery date.
3. Keep your tracking number, order confirmation, original packaging, and photos of any damage.
4. Contact Customer Service if you need assistance with a claim.

Delivery Changes

UPS My Choice

Packages Marked as Delivered but Not Received

If tracking shows "Delivered" but your package is missing:

• Check your mailbox, entrance, and surrounding delivery area.
• Confirm with household members or building management.
• Contact the shipping carrier and our Customer Service team.
• If theft is suspected, report it to the U.S. Postal Inspection Service for USPS mail or local law enforcement, as appropriate.

Reporting a missing or stolen package does not guarantee recovery or reimbursement.

Order Changes

Orders generally cannot be modified once placed.

If you contact us immediately, we may be able to assist, but changes are not guaranteed.

If an order is returned to us, original shipping fees may be deducted from the refund. Orders that qualified for free shipping may be subject to a $5 shipping deduction.

Contact Us

For shipping, tracking, or delivery assistance, please contact Absolute New York Customer Service.