Refund policy

Our priority is the satisfaction of our customers. Our policy is “you ship to us and we’ll ship to you.” The customer is responsible for shipping all return & exchange items back to our warehouse, unless otherwise discussed. We suggest shipping via a traceable delivery method as we are unable to refund or replace without proof of delivery. Original shipping fees will be refunded only if the returned/exchanged item was shipped incorrectly or damaged by our error. Otherwise, original shipping fees will be deducted from your total refund amount. All refunds/credits will be made after the inspection of returned items, and will always be issued back to the same card or payment method used to place the order. Item must be returned in original condition and in original packaging including any paperwork, manuals or accessories. If returned items are not same condition with when they were sent, we will refuse or send them back to you with shipping charge. All Returns, Exchanges, and Replacements must be pre-approved by our customer service department. Email us with your request - we will review and give you an authorized return number. If you send the product back without proper authorization or an RMA #, the item(s) will be shipped back to you at your own expense.